Head of Operations/ Business Development.

Our client is an industrial kitchen and laundry supply/installation company.
They are partners with the world's number 1 manaufacturer of these products, and are their major flag bearer in Nigeria.
Our client is driven by goal oriented services and delivery principles that guarantee maximum value and clients satisfaction. Due to internal expansion processes and the need to reduce the Managing Director's invlovment in operational responsibilities, they have decided to hire a Head of Operations.
Title: Head of Operations
Responsibilities:
• Involvement in the development of long range and annual plans, and with the evaluation and reporting of progress on plans.
• Oversight of the functional arms of the business - Marketing/Sales, Administration, Finance, Human Resources, and Services.
• Lead role in the design and standardization of organizational procedures and processes.
• Ensuring the general reduction of the cost of operations.
• Eliminating or minimizing customer complaints
• Ensure that projects are managed within the allocated budgets and resources of the organization.
• Plan, direct and coordinate various aspects of the day to day activities of the organization.
• Responsible for ensuring that the administrative services of the company are completed and addressed in a timely fashion.
• Ensure compliance to regulatory concerns.
• Help maintain a high level of industry
visibility for the company to aid in attracting new business opportunities.
• Identify and establish contact with new business development partners in line with the company development strategy.
• Evaluate opportunities to find those that best fit both the company and the customer.
• Contribute to marketing direction and overall company strategy.
• Serve as interface between company and client in contract execution.
• Development and maintenance of both client and competitor databases.
• Client relationship building.
• Managing and supervising sales teams/account managers with a view to ensuring that they develop with the customer organization with the dual objectives of ensuring company provides the best level of service.
• Formulating and seeing to the implementation of effective marketing and sales strategies.
Candidate Profile
• A minimum of eight (8) years of experience in sales, business management, planning and financial oversight.
• A minimum of three (3) years of experience in senior management.
• Demonstrated ability to work in a proactively diverse organization.
• Excellent, proven interpersonal, verbal and written communications skills.
• Proven ability to cope with conflict, stress and crisis situations.
• Ability to work well with all levels of management, executive leadership and support staff
• Candidate must possess strong leadership skills.
• Must demonstrate passion and enthusiasm in discharge of duties.
• Must possess strong decision making and problem solving skills
• Must possess superior training and delegation abilities.
• Must be conscious and capable of offering pragmatic solutions to complex issues.
• Highly developed ability to build a relationship amongst staff based on trust, mutual respect, and open communication.
Working relationships should be harmonious and focused on achieving common objectives.
• Must display a strong work ethic, integrity and total honesty.
Education and Qualification
• A Bachelor's degree from an accredited institution.
• An MBA will be an added advantage.
Interested candidates should please send their CV's to
nwadiuto@hamiltonlloydandassociates.com