Standard Chartered Bank recruits Customer Relationship Manager

Job Description

Customer Relationship Manager
Standard Chartered Bank – Nigeria – SCB (Nigeria)
Job Description

To acquire, deepen and grow Priority Banking customer relationships through effective relationship management . Focusing especially on the analysis and satisfaction of Priority customers personal finance and investment needs.

Key Roles & Responsibilities

* Achieve cluster overall profitability target
* Actively grow the Priority & International Banking segment through New to Bank customer acquistion
* Implement and execute regular sales activities to generate business for the segment
* Increase customer satisfaction and service quality as per established standards
* Lead generation through organised sales presentations to groups and organisations
* Solicit referals from other parts of the group as well as busines referals to other business units
* Maintain excellent customer experience and grow customer loyalty
* Team Leadership
* Portfolio growth
* Grow product holdings per customer
* Grow the number of customers signed on to alternate channels
* Resolve customer complaints within the expected time frame
* NIL fraud
* Dormant account reactivation
* Improve the branch and segment NPS scores
* Consistently adhere to local and international regulatory standards

Qualifications & Skills

* Strong Banking and Financial Institutions sales experience.
* University graduate with strong academic credentials
* Sound knowledge of banking products and services, banking procedures, local laws and regulations
* Excellent financial market knowledge and competitive awareness
* Strong interpersonal and communications skills
* Team player who shows initiative, assertiveness and strong leadership qualities
* Sales driven
* Strong customer service orientation.

Apply online (click) http://www.standardchartered.com/en/careers/index.html